HelpDesk

The HelpDesk is your contact point for all technical inquiries related to Vaisala’s products and systems. Our global service team ensures that customers receive professional assistance by e-mail or telephone. For details on contacting the Vaisala HelpDesk please visit the Technical Support page. 

The following services are offered through the Vaisala HelpDesk: 

♦ SITECONNECT REMOTE ACCESS
Vaisala SiteConnect is a fast and effective technical support service.  Our service team will troubleshoot and diagnose your system with remote access technology, and also perform repairs remotely when possible. 

♦ STANDARD EMAIL SUPPORT

Standard email support is available for all Vaisala products. To receive email support please use the HelpDesk form on the technical support page.   

♦ PRIORITY EMAIL SUPPORT
This service entitles customers to personal email support with access to engineers and technicians with specific product expertise.  Priority over standard email support guarantees a next business day response. 

♦ PHONE SUPPORT: OFFICE HOURS
Our dedicated service team will help to identify and resolve problems over the phone during normal business hours.

♦ PHONE SUPPORT: 24/7
 This premium service enables access to the Vaisala HelpDesk at any time, 24 hours a day and 7 days a week.